P&P Group Return Policy

Effective Date: January 2021

At P&P Group, we strive to provide the best quality in printing and binding machinery services and products. If you are not satisfied with a product you purchased or if you need to return equipment, this Return Policy outlines the conditions and procedures for returning items.

1. Eligibility for Returns

Returns will be accepted under the following conditions:

• Defective or Damaged Products: If a product is defective, damaged, or not working as intended, you may return it for a replacement or refund. The defect must be reported within 3 days of delivery.

• Incorrect Product: If you receive an incorrect product due to an error on our part, you may return the item for a full refund or exchange.

• Unused Products: Products that have not been used or installed and are in their original packaging may be returned within 3 days of receipt for a full refund, minus any shipping or restocking fees (if applicable).

• Custom Orders and Special Machinery: Customized or special-order machinery is generally not eligible for returns unless it is defective or does not meet the agreed-upon specifications.

2. Non-Returnable Items

The following products are not eligible for returns:

• Used or Installed Machinery: Machinery or equipment that has been installed, used, or altered in any way after delivery is not eligible for return unless defective.

• Custom or Special Orders: Items that have been customized or specifically manufactured for your order cannot be returned unless they are defective.

• Consumable Products: Consumable items such as inks, toners, or binding supplies are not eligible for return if they have been opened or used.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Notify us within [insert number] days of receiving the product. You can reach us by email at contact@ppgroup.ae or by phone at +919847352744, +971502347761 Provide your order number, the product details, and the reason for the return.

2. Return Authorization: If your return is eligible, we will provide a Return Merchandise Authorization (RMA) number. Returns will not be accepted without an RMA number.

3. Packaging: Ensure that the product is securely packaged in its original condition with all accessories, manuals, and documentation included. Products must be shipped in the original packaging or in packaging that offers equal protection.

4. Shipping: Return the product to the address provided by our team. You are responsible for return shipping costs unless the product was defective or incorrect.

4. Restocking Fees

A restocking fee of [insert percentage, e.g., 15%] may apply to returns of non-defective products that have been opened or that require repackaging.

5. Refunds and Exchanges

Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange:

• Refunds: If your return is approved, a refund will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account.

• Exchanges: If you are requesting an exchange, we will ship the replacement item after receiving the returned product.

6. Damaged or Lost Returns

P&P Group is not responsible for products lost or damaged during return shipping. We recommend using a trackable shipping service and purchasing shipping insurance.

7. Modifications to the Return Policy

P&P Group reserves the right to modify or update this Return Policy at any time. Any changes will be posted on our website, and we encourage you to review the policy periodically.

Contact Us

If you have any questions or need assistance with your return, please contact us:

P&P Group
Abu Dhabi - UAE
Kerala - INDIA
contact@ppgroup.ae
+971502347761
+919847352744