P&P Group Privacy Policy

Effective Date: January 2021

P&P Group (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services, website, or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you engage our services, we may collect your name, address, phone number, email address, and other contact information.
• Business Information: If you represent a company, we may collect your company’s name, position, and any details required for business interactions.
• Payment Information: When making payments, we collect payment details such as billing address and credit/debit card information (processed securely through third-party payment processors).
• Technical Information: When you visit our website, we may collect information such as your IP address, browser type, device information, and website usage patterns (via cookies and similar technologies).
• Service Data: Information related to the printing and binding machinery services we provide, including equipment details, maintenance records, and customer requests.

2. How We Use Your Information

We may use your information for the following purposes:

• Service Provision: To provide, maintain, and improve our printing and binding machinery services.
• Order Processing: To process orders, manage payments, and deliver services.
• Communication: To contact you with service updates, respond to inquiries, provide customer support, or send important notifications.
• Marketing: To send newsletters, promotional offers, or information about new services, provided you have opted in to receive such communications.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.
• Website Analytics: To improve our website, track visitor behavior, and enhance user experience through analytics tools.

3. How We Share Your Information

We will not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Service Providers: We may share your information with third-party vendors who help us provide our services (e.g., payment processors, IT service providers, delivery services).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• Legal Obligations: We may disclose your information to comply with applicable laws, regulations, or legal proceedings (e.g., court orders, government requests).
• With Your Consent: If we have your explicit consent to share your information with third parties for other purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Sensitive information such as payment details is encrypted during transmission.
• Access Controls: Only authorized personnel have access to personal information based on a need-to-know basis.
• Regular Audits: We regularly review our data security practices to maintain the confidentiality and integrity of your data.

Despite our efforts, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your information.

5. Your Data Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request corrections to inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal data, subject to legal obligations that may require us to retain certain information.
• Restriction: You can ask us to restrict the processing of your personal data in certain situations.
• Objection: You can object to the processing of your data for direct marketing purposes.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [insert contact email or phone number]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies are small data files stored on your device that help us remember your preferences and recognize you on subsequent visits.

You can control your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Retention of Your Information

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing services and complying with legal obligations. Once your information is no longer required, we will securely dispose of it.

8. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

P&P Group
Abu Dhabi - UAE
Kerala - INDIA
contact@ppgroup.ae
+971502347761
+919847352744