Effective Date: January 2021
At P&P Group, we are committed to providing high-quality printing and binding machinery services. If for any reason you are not satisfied with our services, this Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.
Refunds will be considered under the following conditions:
Cancellation Before Service Delivery: If you cancel your order or service before we have started providing the service or dispatching any products, you are eligible for a full refund. Cancellations must be made at least 10 business days prior to the scheduled service.
Service Not Performed: If P&P Group is unable to provide the agreed-upon services due to our inability to perform (e.g., unavailability of parts, equipment issues), you may be eligible for a full or partial refund depending on the extent of the services already rendered.
Service Deficiencies: If there is a significant issue with the quality of the services provided that cannot be resolved through rework or rectification within 20 business days, you may be eligible for a partial or full refund, depending on the extent of the problem and the level of service completed.
The following conditions are not eligible for refunds:
Completed Services: If the services have been fully rendered according to the agreed-upon specifications, no refund will be issued. However, we will address any quality concerns through our warranty or customer support processes.
Custom or Special Orders: For services or products that are customized, tailored, or specially ordered, refunds are not available unless there is a defect or failure to meet agreed-upon specifications.
Change of Mind: Refunds will not be issued if you change your mind after the service has begun or after the machinery has been installed or customized.
To request a refund, please follow these steps:
Submit a Request: Contact us within 3 days of receiving the service or product by email at contact@ppgroup.ae or by phone at +919847352744, +971502347761 Include your order number, service details, and the reason for your refund request.
Evaluation: Our team will evaluate your request and may ask for additional information, such as photos, documentation, or further details about the issue.
Resolution: If your refund request is approved, we will offer a full or partial refund, rework of the service, or other compensation as applicable.
Approved refunds will be processed using the original payment method. Refunds may take 5-10 business days to appear on your account, depending on your bank or payment provider.
P&P Group reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and we encourage you to review the policy periodically.
If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at:
P&P Group
Abu Dhabi - UAE
Kerala - INDIA
contact@ppgroup.ae
+971502347761
+919847352744
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